All deliveries are free of charge to mainland UK: England, Wales and Scotland ex Scottish Highlands. We do deliver to offshore domestic regions (NI and islands) and Scottish Highlands at an additional charge (see below for details).
Placing the order
When placing an order, on your Cart page there is a "Special Instructions" box, before you proceed to insert delivery address and payment information. Please give us details of any restricted access, such as narrow roads, low bridges, gated communities etc, to your property. If you fail to notify us of anything restricting the access for delivery trucks to finish the delivery, you will be charged the redelivery fee, which will depend on the destination and size and weight of your packages. If we know the limitations in advance, we can advise the delivery company to choose the appropriate vehicle and, hence, avoid the failed delivery.
When you place an order, you should receive an automated confirmation email to your provided email address. Once your order is acknowledged by us, we pre-authorise your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions, so no charge is taken from your payment method. When items are available to be despatched, we process the charges and prepare to despatch your order.
Where does Beauty Tables deliver?
We deliver anywhere in the UK (United Kingdom). There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
If your address is outside of the UK mainland please contact us for a delivery quote.
What happens if I've ordered several items?
If your order is for several items there is a chance they might be delivered at different times if they are despatched from different warehouses. In that case you will be notified about the despatch and delivery of the ordered items separately.
What types of delivery you provide?
The delivery type available would depend on the item size, its warehouse location and destination. The delivery is generally available Monday - Friday except bank holidays. In some instances weekend delivery is available at the extra cost.
The most common delivery is one man kerbside delivery. It is therefore very important that you are physically able to handle your items from vehicle tailgate into your premises and that you let us know of any issues on delivery (low bridges, gated communities etc). If you are not able to accept the kerbside delivery, contact us to arrange two man delivery to the room of choice at an extra charge. The final quote would depend on the item size and distance.
Please note, it is your responsibility to measure your doors and accesses and make sure that items fit into your premises. If you have chosen delivery to the room of choice, it is your responsibility to provide clear pathway. We will not be liable for any damages to your property if you failed to provide a clear route, or to any pre-existing damages in your property.
What is a pallet delivery?
Some items are delivered on pallets to prevent them from damage during transit. This typically concerns mirrored items and larger items if it is a one man delivery. In case your delivery is a pallet delivery, we kindly ask you to dispose of your pallet responsibly.
Can I track my order?
We use a range of 3rd party couriers given the variety of products and various warehouse locations. This means that with some courier services the tracking will be provided, in which case you will receive an email with the tracking link once the order has been despatched. If the couriers do not provide the tracking service, you will be communicated the expected delivery date. Typically a day before we would be able to obtain the hourly estimate of the delivery as well on request. You can always contact us about your order and we will provide you an update on your delivery.
When my items will be delivered?
The product pages show estimated delivery time windows only and may vary. These estimates are provided for mainland UK only. Delivery to NI and the offshore UK territories typically takes longer. You can contact us to get the delivery estimate before placing an order or you will be notified by us regarding the estimated delivery date once your order has been processed. You would receive the emails regarding the estimated delivery date and the despatch date, as well as despatch confirmation email once your items have left the warehouse.
Do I need to be present to accept the delivery?
Yes, someone needs to be at your delivery destination to accept the delivery. The delivery is signed. By signing the delivery slip you accept that the package looks good and hence there is no damage to the product done during transit. It is important to check on delivery, with the courier present, that the packaging looks whole. If the packaging has been visibly damaged, do not accept the delivery. It would make the exchange of the item much easier and faster.
Please note upon the acceptance of the item, the ownership and responsibility of the item is transferred to you and any damage done to the item after that would not be compensated. If there is an issue with the item after unpacking, please refer to our Return policy.
If there is no one to accept the delivery, you will be charged a redelivery charge. You will receive a quote which depends on the destination and package size of your order.
Can I reschedule my delivery?
You can reschedule your delivery for the preferred day minimum 48 hrs before the expected delivery date. Rescheduling the delivery last moment would result in extra charge of redelivery which would be quoted for you depending on the destination and package size.
What if I made an error in shipping address?
It is your responsibility to check that delivery address details were input correctly and that you mention in notes any details that could complicate the delivery - gated communities, restricted access, etc. Let us know of the shipping address error as soon as possible. If you notice the error soon enough, there is no issue - we will amend the delivery details for you. However, if the delivery has been attempted to the wrong address, item has been already shipped to a local distribution centre close to the error address or delivery could not be completed due to restricted access/gated communities/etc, you will face extra charges for redelivery which will depend on the package size and distances travelled.
What if my order is delayed?
Whilst in the vast majority of cases the deliveries are done within the estimated time windows provided at the time of placing the order, we cannot guarantee the delivery window. Increased delivery times usually happen at busy shopping periods, like Black Friday and Christmas. At those times you will be contacted within 24 hours (48hrs if on the weekend) post order placing in case the delivery window is expected to be longer and provided with an updated estimate. Only if you confirm the acceptance of a different timeline, your payment method will be charged.
Besides we do as well experience some delivery disruptions from time to time like any other retailers post Brexit. We do notify the customers in case there is expected a delay in delivery immediately as we possess such information. In such rare instances, we do apologise for any inconvenience caused by the third-party delivery companies and we strive to provide the best service we can for you.
Why some products have very long lead times?
You will notice that some products estimated delivery date is over a month. That typically happens if the product is MTO (made to order) and will usually be stated in the product description. MTO products are manufactured specifically for you in the British factories and hence the longer lead times. While it does take longer for made to order items, trust us those products are worth the wait!