Frequently Asked Questions

1. Our emails might be going to your junk or spam folder
2. There might have been a misspelling when you entered your email address during checkout
3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
4. Your order did not go through.

Contact us on info@beautytables.co.uk if you cannot locate our emails in your spam folder. 

We also partner with Klarna for Pay Later and Pay in 3 Instalments options.

The card payments are processed by Shopify Payments, which is compliant with all safety requirements and uses 256-bit SSL encryption. Other payment methods (Apple, Google, Amazon, PayPal, Klarna) would use their own safety encryption and are all compliant with security requirements. Your full card details are never visible to any individual.

Either way, you will be contacted first to discuss the matters either over email or phone. Only after we agree on the way forward and you agree to extra charges, we will share with you an official invoice with details of the charge and our details including BACS details for the payment. In the future we will add online payment option for extra charges as well. 

Note that we will never ask you to make any payments without prior contacting you and discussing the situation and without sharing an invoice. You should also check the real email address it is coming from to avoid phishing. If you have concerns regarding authenticity of the email you received, please email us on info@beautytables.co.uk and we will be able to confirm if we have contacted you or not.  

Once you are sure, your source of the code is reliable, there are several things you should check: (i) that you copied/typed the code exactly as it is case sensitive; (ii) check the email / promotion terms that there are no exclusions which would be listed under asterisk (*); (iii) check the promotion dates - some codes have time limits till they can be used; (iv) if you enter the code and then go back / leave the page the input information can be lost. 

If you've tried it all and the problem isn't solved, contact us and we will advise you.

Please Note: There may be additional charges for 'offshore domestic regions': Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

Unfortunately, we do not deliver outside UK.

You can give the detailed instructions either at the Cart page in the Special Instructions box or emailing us at info@beautytables.co.uk. 

Besides we do as well experience some delivery disruptions from time to time  like any other retailers post Brexit. We do notify the customers in case there is expected a delay in delivery immediately as we possess such information. In such rare instances, we do apologise for any inconvenience caused by the third-party delivery companies and we strive to provide the best service we can for you.

If there is no one to accept the delivery, you will be charged a redelivery charge. You will receive a quote which depends on the destination and package size of your order. 

In practice, typically a combination of solid wood and wood veneers would be used. Solid wood will be utilised for legs and frame, i.e. structural support of the piece, as it is heavier and can support the weight much better than composite wood. While composite wood will be used for parts of furniture which need to be kept light and wood veneers would coat it to provide a look and feel of solid wood.  

MDF (medium-density fibreboard) is a type of composite wood and is often used in furniture. MDF then would be covered with wood veneers to provide a beautiful look and feel of the solid wood.  

If your cancellation happens after the order left the warehouse, you will be liable for the return shipping fees of the product/s back to the warehouse and a restocking fee. 

Made-to-order items which are specifically manufactured for you can be cancelled prior the production began. If the production process has already started, we cannot guarantee that cancellation would be possible.

You can find more details in our Returns and Refunds policy page.   

Please note that some features are not considered defects / 'not as described', namely: some discrepancies in colour might happen as this depends on your screen and lighting, furniture from natural materials would have unique patterns and can differ in colour from piece to piece, hand made and old styled items would have some differences from piece to piece as well.  

You can find more details in our Returns and Refunds policy page. 

If the packaging is alright and delivery accepted, you should inspect the delivered products before trying any assembly. Please check that you have all the parts present and in order before proceeding with assembly. We cannot accept the returns of the products you tried to handle and assemble before inspection.

If you notice a problem with the delivered order, let us know as soon as possible within 72 hours after the delivery via writing an email to info@beautytables.co.uk with the following information:

• Order reference number;
• Item/s name or SKU;
• Date of delivery;
• Detailed description of an issue;
• Pictures of the packaging, of the full size item with the defect or missing part, the close-up pictures of the defect.  

Upon receival and approval of your claim, we will work with you on a solution, which could range from repair service, partial refund, free return and refund, free replacement depending on stock availability or shipment of missing parts. Once we receive your return, the replacement item will be sent to you at our expense.

Please keep hold of the packaging until we reached the solution, as the returns are only possible in the original packaging. 

You can find more details in our Returns and Refunds policy page. 

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. Please note that some payment providers might be charging the fees. 

You can find more details in our Returns and Refunds policy page.